Shipping policy

This Shipping Policy is part of our Terms of Service ("Terms") and should be read alongside our main Terms: https://www.thebicyclecompany.com.au/policies/terms-of-service.

Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

In-Store Pickup

In-store pickup is available for all orders, provided the items are in stock at the store. Pickup hours depend on the store's opening hours, which may vary seasonally. Please visit our Locations page to check the current store hours.

You will receive an email notification once your order is ready for collection.

Please note we do not ship bikes. Bike purchases must be click and collect or in-store only.

 

Shipping Fees

We also offer shipping at the following rates:

Shipping Method East Coast WA / NT
Standard Small Sized Parcels (2 to 8 business days) $15 $20
Medium Sized Parcels (2 to 8 business days) $30 $40

Bulky Items (2 to 8 business days)

$40

$50

 

 

 

All times and dates given for delivery of the products are estimates only. Once your order is dispatched, a tracking number for you order will be provided.

We do not ship outside of Australia at this time.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://thebicyclecompany.com.au/policies/refund-policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

In the event that your order arrives damaged in any way, please email us as soon as possible at customerservice@thebicyclecompany.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at customerservice@thebicyclecompany.com.au.