The staff exceeded my expectations and gave the BEST customer service. Very grateful to The Bicycle Company. I popped a tube in my rear wheel during a bike ride with 12km left. Fortunately, their store was nearby, the staff provided me with food and water as they replaced the tube for me at an amazing price.

Cannot speak highly enough of Andrew and the Bicycle Company Factory Outlet Dandenong. Andrew goes beyond selling bikes, he actually inspires an outdoor lifestyle. His old school customer service made dealing with him an absolute pleasure, particularly by comparison to other bike stores I've been to of late. I will be back for future purchases for sure!